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How can I keep tabs on Toll Free usage in Contact Center?I have a Toll Free number for my Contact Center. I'm sure you already know, that with RingCentral you need to purcha...
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Apr 27, 2021 at 5:32pm
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Delay SLA on DashboardWhat is the delay of displaying missed SLAs on the dashboard? we had a chat that was not displayed when missed until 1 ...
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Apr 22, 2021 at 7:08am
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Calculating Total Handle TimeWithin the RingCentral Analytics portal, if I filter the Call Types to only show External Calls and look at the Total Ha...
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Mar 23, 2021 at 9:01am
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SMS analyticsPlease add SMS analytics as a feature...
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Feb 22, 2021 at 9:31am
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Inbound vs Outbound call and its individual calls answered or missed ReportThe analytics page is confusing. Company Numbers - only gives number of inbound calls to number of answered for inbound ...
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Feb 22, 2021 at 8:15am
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can we add metadata to the call log CSV? i'd like to add the name of the recorded mp3 filehello, i'm working with Observe.ai, they are helping us analyze recorded calls. we're required to provide them ...
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Jan 26, 2021 at 4:25pm
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